Privacy Policy

We collect information you provide when you create an account, contact us or use available shopping features. Depending on the service, this may include your name, email address, phone number, delivery address, profile information and messages.

When ordering is available, we also collect order details, selected products, delivery instructions and payment references or payment status.

Our website and hosting services may process technical information such as IP addresses, browser information and request logs to operate the website and investigate errors or suspicious activity.

We use relevant information to manage accounts, authenticate users, respond to enquiries and provide the services you request.

Where shopping features are available, we use order and contact information to process purchases, arrange deliveries, provide order updates and handle related support requests.

We also use information where necessary to maintain website security, investigate misuse, keep appropriate business records and meet applicable obligations.

We use authentication cookies to maintain your login session and allow access to account features. These cookies are sent by your browser with eligible requests to our services.

You can manage or delete cookies through your browser settings. Blocking authentication cookies may prevent you from signing in or using features that require an account.

Our current authentication configuration uses an access cookie with a maximum lifetime of 15 minutes and a refresh cookie with a maximum lifetime of 7 days. Cookies may be replaced or cleared earlier during authentication or logout.

Where online payment is enabled, the selected payment provider processes payment information according to its own privacy policy and terms.

We may receive payment confirmation, transaction references and information needed to reconcile your order. Please review the payment provider’s notice before submitting payment details.

Do not send passwords, card security codes or mobile banking PINs through our contact forms or support messages.

Information may be shared with service providers where needed to deliver the requested service. These may include hosting providers, payment processors and delivery partners.

For example, a delivery partner may need your name, delivery address and contact number to deliver an order. Access should be limited to information relevant to the service being provided.

We may also disclose information when required by applicable law or when necessary to investigate fraud, protect our services or respond to a valid legal request.

Retention depends on the purpose of the information. Account information is kept as needed to maintain your account; enquiries are kept as needed to resolve and follow up on the issue.

Order and payment records may need to be retained for accounting, dispute resolution or applicable recordkeeping requirements, even after an account is closed.

You may contact us to ask about retention for a particular category of information or request deletion where applicable.

Our account system stores password hashes rather than readable passwords and uses HttpOnly authentication cookies to restrict direct access to those cookies from browser scripts.

No website or transmission method can guarantee absolute security. Please use a unique password, keep your login details confidential and contact us if you suspect unauthorised account access.

You can contact us to request access to your personal information, correct inaccurate details or request account closure and deletion of information.

Requests will be handled in accordance with applicable law. We may need to verify your identity before providing information or making account changes.

Some information may need to be retained for legitimate recordkeeping or legal requirements. Where this affects a request, we will explain the reason.

External websites and payment services have their own privacy practices. This policy describes our handling of information and does not replace their policies.

Depending on the infrastructure and providers used, information may be processed or stored outside Bangladesh. You may contact us for details about the providers and locations relevant to your information.

We may update this policy when our services or information-handling practices change. The revised policy will be published on this page with an updated date.

Where required, material changes will be communicated separately. Publishing an updated policy does not replace any consent required for a new use of your information.